Tuesday, June 26, 2012

Customers 33

A young woman, maybe in her early 20's, blond hair pulled back in a ponytail, wearing a large sweatshirt and jeans came to the information desk.

"Can I help you find something?", I asked.

"Yes. I want anything on housewives. What they do," she said.

"Housewives?" I paused, not quite sure what it was about housewives she wanted. "So not a novel about housewives..."

She shook her head. "No." She was very serious. "What they do. What a housewife does in a day. I want to know everything about being a housewife."

"Okay. I don't think we have one book that will cover everything a housewife does in a day. We have books for different things that a housewife does like cooking, and there are some cleaning books..."

"I don't want cookbooks," she said.

During the time we were talking I was searching our database to find anything about housewives, knowing that there might have been more books like this several decades ago. Not as much now. I was pulling up lots of fiction. I pulled up a few novels with "housewife" in the title that were about "naughty" housewives. I did find one having to do with staying organized as a housewife.

"I found one that we should have here in the store about a housewife staying organized," I said.

"I'd like to see that one," she said.

At that time I got pulled away to deal with a minor emergency, so enlisted the help of another capable bookseller...

"She's looking for this book," I told her, pointing to the computer screen, "which we should have. She's looking for anything to do with being a housewife, but not fiction and not cookbooks."

I checked in later with my co-worker and asked her if the customer found what she wanted about being a housewife and she said that yes, she did. "After that, she wanted to find books about psychics."


Customers can order books from us. We call (or email) the customer when the book(s) come in. I was calling orders and in the stack was an order for two copies of the same large book. I didn't look at the title of the books, as they are usually covered with the order slip. I just called the customer and left voicemail letting her know the books had arrived. As I was putting the books back on the hold shelves, I saw looked at the title of those particular books. She'd ordered two copies of the POP-UP KAMA SUTRAicon


Later that day I answered the phone and the woman told me her name. It was the woman who had ordered the kama sutra books.

"I got a call that my order came in?" She sounded excited. I told her that her order had indeed arrived. "So my books are there?" Her voice got higher.

"They are. We'll hold them for two weeks for you," I said.

"Oh! That's great! I'll be in today to get them! I'm so glad they came in! Thank you so much for calling!"

"You're welcome," I said.

Thanks for stopping by the blog! Clicking on the underlined title may take you to the Barnes and Noble page for the book - the BN links have been temperamental, but it's worth a try. Clicking on the book cover takes you to the Amazon page for the book. Purchasing through these links helps support the blog. You can send email to us: 2of3Rs(AT)gmail(DOT)com.

1 comment:

  1. Hi there, I just wanted to let you know I've given you the Liebster Award. I hope you accept and answer the questions here