Saturday, May 22, 2010

Customers 4

I decided that these customer posts need to be numbered. There seem to be plenty of them to write about...

First phone call of the day...
"Do you have the book, How to Manufacture Methamphetamines?"
And no, that book is not in the store. We told him he could order it (and have his name and address attached to the order, which would be a great idea). He said he didn't want to order it. He'd try to find it elsewhere.

At our store we offer a discount program that customers can sign up (and pay) for.
A woman came up to the register. She was buying Henry Cloud and John Townsend's book, Boundaries: When to Say Yes, How to Say No. I started telling her about the benefits of the program, and asked her if she'd like to sign up. "Um. Well, er.I don't know," she said in a very quiet voice. I kept talking, and as I went along, pretty much figured that she didn't want to sign up for the program, even though she never came right out and said so. "Ah. Er, um, well, uh," she said. Finally I leaned towards her and I pointed to the book she was buying and I said, "It's okay to say no. You don't have to sign up. It's okay." She looked flustered as she paid for her book and walked out.
...sometimes people really need a particular book.

A family walked into the store. The middle boy, about four years old, strode in, looked around and said, "Oh my! It's so tempting in here!"

1 comment:

  1. I love these customer stories best of all... keep posting!